Shipping policy

Thank you for shopping with Zyspira.

At Zyspira, we work with trusted suppliers and logistics partners to deliver products across India. As a dropshipping business, some products may be shipped directly from our supplier's warehouse to ensure efficient order fulfillment.

Order Processing

All orders are processed after payment confirmation. Orders are typically processed within 2 to 5 business days. Processing times may be longer during high-demand periods, public holidays, or due to circumstances beyond our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email or message containing tracking information, where available.

Delivery Time

Estimated delivery times generally range between 7 and 15 business days depending on the customer's location, product availability, courier performance, and other logistical factors. Certain products or remote serviceable areas may require additional delivery time.

All delivery timelines displayed on our website are estimates only and should not be considered guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the completion of your purchase. Any free shipping offers will be clearly stated on the website and may be subject to specific conditions.

Delays

While we strive to ensure timely delivery of all orders, delays may occasionally occur due to courier disruptions, weather conditions, public holidays, customs procedures, government restrictions, transportation issues, or other events beyond our reasonable control.

Zyspira shall not be held responsible for delays caused by third-party courier services or circumstances outside our control. However, we will make reasonable efforts to assist customers in tracking and resolving shipment-related concerns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at the time of purchase. Zyspira shall not be responsible for delivery failures, delays, or additional charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for re-shipment.

Tracking Orders

Where tracking is available, customers may use the tracking number provided after dispatch to monitor the status of their shipment. Tracking updates are managed by the respective courier partners and may take time to reflect in the system.

Lost, Damaged, or Missing Shipments

If your package arrives damaged or if you believe your shipment has been lost in transit, please contact us within 24 hours of delivery or the expected delivery date. We will review the matter and work with our logistics partners to determine an appropriate resolution.

Delivery Acceptance

Ownership of the product transfers to the customer upon successful delivery to the shipping address provided during checkout. Customers are advised to inspect their package upon receipt and notify us promptly of any issues.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Zyspira

Email: zyspiraindia@gmail.com